Logan Central Nightmare

Emergency Locksmith

Cheapest Price Locksmith cost more then bargained for!

Around midnight we were called to an apartment at Logan Central to unlock a door. It was a standard sounding type of locksmith job, so we thought.  We unlock a lot of doors!  Most of them are to help people get back inside when they accidentally lock their keys inside. This job was different!

When we arrive to unlock the door, our client informs us that their new deadlock was fitted earlier that day. They are quite frantic as their dog is locked inside the apartment and they have been trying to get the door open for the last 7 hours! They even tell me that they had another Logan locksmith out to open the door, but he left because he could not get the door open. The customer even has the keys to the lock, so at this stage this was not a normal every day door unlocking job.

The key works in the outside cylinder of the door. But the key will only turn a tiny amount in each direction which would indicate that there is a problem inside the lock. The lock that is fitted to the door is a Lockwood 001 Deadlatch. This type of lock has an outside cylinder that is connected to the inside lock mechanism via a long tail-piece and the cylinder is screwed to the inside of the lock with 2 screws. Maybe the cylinder is not lined up with the inside of the lock? Maybe the door has dropped and the latch is binding inside the strike? Nothing really makes sense with this lock.

The only way we can get this lock open is to remove the outside cylinder. This requires drilling the outside cylinder off the door. Not something we ever like to do! Our business is based on our locksmiths being able to open locks without damage. Unfortunately in this case there is no easy way to open the door. Drilling a Lockwood 001 Deadlatch is not an easy task! The cylinders are made from some pretty hard materials!

After the lock cylinder is removed first thing that is noticed is that the tail-piece is way too long. The tail-piece should be cut to a length to match the door thickness. Peering through the cylinder hole we can also to our amazement see that there is no tail-piece receptor in this lock! Maybe it fell out? This lock is very strange indeed!

A tool is made up to pull the bolt open through the cylinder hole. With the tool inserted a twist is all that is needed to open the door. The door swings open and the customer and their dog are reunited. They were so relieved to finally get back into their home.

The lock is then removed from the door for investigation of what went wrong. It was very obvious what the problem was with this door. The lock was fitted to the door but the actuator which withdraws the bolt when the outside key is turned was not fitted! The tail-piece of the cylinder was not even cut down. The small amount of movement we could feel with the key was due to the tail-piece of the outside cylinder jambing inside the inner workings of the lock. The piece that was missing from the lock is a large piece! The size of a golf ball! Not something that could be easily missed during installation.

The really disturbing part of this installation is that the lock was never tested from the outside! If the so called locksmith had have tested the lock with the key, then they would have realised that the lock was never going to work. It worked from the inside but as soon as the door closed, there was no way to get back in from the outside. How a tradesman could have not checked this is beyond me.

It turned out that the locksmith that had fitted the lock earlier that day was advertising the cheapest prices. It’s not the customers fault of course! They just saw someone advertising a $55 callout fee and thought it was a bargain. The locksmith was not a qualified locksmith. Judging by this job, I doubt they had ever done any kind of locksmith work before at all. I am just so happy that we could get the lock open, replaced and working properly. It saved these people from spending the night on the stairs outside their Logan Apartment.